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Service Desk Engineers

Job Title: Service Desk Engineers
Contract Type: Permanent
Location: Perth, Western Australia
Industry:
Salary: Negotiable
Reference: 245625
Contact Name: Priyanka Shah
Contact Email: Priyanka.Shah@peoplebank.com.au
Job Published: May 09, 2022 15:33

Job Description

Service Desk Engineer

  • Full time permanent opportunity
  • Great career progression
  • Experience with Windows OS (Win 7, 8.1 and/or 10)

A reputed client is seeking for Service desk Engineers with technical support and customer-oriented service experience

Responsibilities include:

  • Satisfied customers for each transaction
  • Identified ways to make the customer experience better (continuous service improvement)
  • Good collaboration with team members both within the team as with L2/3 support teams
  • All cases are conforming with the operating standards, not triggering queue management escalations
  • You continuously strive to gain more knowledge and to improve the service you provide to the customers.

Key skills:

  • Demonstrated experience providing technical support
  • Experience in a high-volume customer service centre (telephone and email resolution)
  • Good knowledge of Microsoft office products and related technology (be able to assist end users)
  • Excellent written and verbal communication skills
  • Customer focused

If you are interested and possess the required experience, please apply now via the link below to be considered for this great opportunity.

Contact: Priyanka Shah - 9423 1405 - (Job reference: 245625)