Connecting...

Service Desk Engineer

Job Title: Service Desk Engineer
Contract Type: Permanent
Location: Sydney CBD, New South Wales
Industry:
Salary: Negotiable
Start Date: ASAP
Reference: 214806_1626507483
Contact Name: Richard Bissitt
Contact Email: richard.bissitt@peoplebank.com.au
Job Published: July 17, 2021 17:38

Job Description

  • Multiple Roles Available
  • level 2 helpdesk support
  • Sydney CBD Location


The Role

An experienced Service Desk Engineer to join a Rapidly growing organisation Providing

Level 1 & 2 IT support within a large corporate environment supporting over 3000 internal users

Key Responsibilities

  • Provide Level 1 & 2 IT support in a large corporate environment.
  • Work with the latest technologies in the Microsoft enterprise stack (Windows 10, Azure, Microsoft 365, Intune UEM)
  • Ensure end-to-end ownership on support requests, providing regular updates to stakeholders until resolution
  • Monitor & report on status of critical systems, escalating to senior team members when required
  • Remain security-focused & champion established security policies
  • Create, review, and distribute documentation for common support requests and known issues
  • Be part of a dynamic & diverse global IT team, supporting staff that help enable better lives

Essential Experience

  • Previous experience with the Microsoft enterprise stack
  • A passion for customer service
  • Excellent written & verbal communication skills

Desirable:

  • Relevant tertiary qualifications
  • Understanding of ITIL methodology

If interested in the role please select APPLY or Contact Richard.bissitt@peoplebank.com.au Quoting reference 214806