Multiple Roles Available
Immediate Start
Sydney CBD Location (Flexible working)
The Role
An experienced Service Desk Engineer to join a Rapidly growing organisation Providing
Level 1 & 2 IT support within a large corporate environment.
Key Responsibilities
- Provide Level 1 & 2 IT support in a large corporate environment.
- Work with the latest technologies in the Microsoft enterprise stack (Windows 10, Azure, Microsoft 365, Intune UEM)
- Ensure end-to-end ownership on support requests, providing regular updates to stakeholders until resolution
- Monitor & report on status of critical systems, escalating to senior team members when required
- Remain security-focused & champion established security policies
- Create, review, and distribute documentation for common support requests and known issues
- Be part of a dynamic & diverse global IT team, supporting staff that help enable better lives
Essential Experience
- Previous experience with the Microsoft enterprise stack
- A passion for customer service
- Excellent written & verbal communication skills
Desirable:
- Relevant tertiary qualifications
- Understanding of ITIL methodology
If interested in the role please select APPLY or Contact Richard.bissitt@peoplebank.com.au Quoting reference 214806
