Service Desk Consultant

Job Title: Service Desk Consultant
Contract Type: Contract
Location: Sydney CBD, New South Wales
Salary: Negotiable
Reference: 199485_1573687131
Contact Name: Colby Zurlini
Contact Email:
Job Published: November 14, 2019 10:18

Job Description

  • Short term contract
  • Level 1 / 2
  • Sydney CBD location

Our client is looking for a Service Desk Analyst to join their IT Team. The team is responsible for supporting business users across the company. If you have great customer service skills and love helping people resolve their IT issues this role is for you.

The role:

  • Provide first/second line technical support for end users - mix of over the phone and face to face
  • Create and maintain user accounts
  • Manage tickets and record information in Service Management tool
  • Install and configure new hardware and software
  • Escalate issues as necessary
  • When required support IT Project work
  • Software fault assistance or escalate to application support team
  • Conduct analysis, classify and transfer of service tickets to relevant support groups via the service management toolset
  • Apply known solutions to customer reported issues
  • Support 300 users in a national team of 5


  • Demonstrated experience in a customer service environment and supporting a broad range of IT services, including
    a. Network services, both local and wide area (basic ok);
    b. Videoconferencing/IP telephony services;
    c. Microsoft Windows-based workstation environments in an Active Directory framework;
    d. PC hardware and software installation, configuration and troubleshooting.
  • Experience in using ticketing systems
  • Basic MS products (Active Directory, Exchange, 365)
  • MS Office or laptop troubleshooting experience
  • SAP experience desirable but not mandatory
  • Polished and presentable, will need to fit into a professional services environment
  • Fun, presentable and social person needed who can fit into a similar team

Please submit CV in WORD version only.

Contact: Anna Gailt