Service Desk Analyst level 1

Location: Perth CBD, Western Australia
Job Type: Contract
Posted: 21 days ago
Contact: Kate Ellis
Discipline:
Reference: 189224_1540962243

Our Client:

A large Australian organisation is currently looking for a Service Desk Engineer to join the Perth team. This is an initial 6-month contract based in the Perth CBD with the possibility of an extension.

Responsibility:

  • Be the first point of contact for IT issues and queries
  • Identifying issues and categorising/prioritising the incident and service requests
  • Attend to all support queries with a high degree of customer service
  • Provide guidance and coaching to users to enable self-help or self-resolution in future
  • Provide basic in-house training in MS Office applications

Skills:

  • Have experience with 1st and 2nd line support in a large organisation
  • Experience with Microsoft OS (Win10, Win8, Win7) and Microsoft Office Suite
  • Experience with ticketing tools such as ServiceNow, BMC, Remedy, HPSM
  • Experience in MS Office applications (Word, Excel, Outlook, PowerPoint)
  • Basic Active Directory, Exchange, Remote desktop knowledge

If you are interested in applying, please click the link with a WORD version of your current CV.

Contact: Kate Ellis 9423 1422 (Job Reference: 189224)