Service Desk Analyst - Security Clearance - NV1

Job Title: Service Desk Analyst - Security Clearance - NV1
Contract Type: Contract
Location: Melbourne, Victoria
Salary: Negotiable
Reference: 197061_1564636357
Contact Name: Avani Ramanathan
Contact Email:
Job Published: August 01, 2019 15:12

Job Description

Job Location: Clayton - Melbourne

Job Contract: 12 months contract with a view of extension.

Security Clearance - NV1

Job Description:

  • Managing a high volume, internal service desk for the companies APAC region.
  • Liaise with users regarding their day to day technical problems and provide support to these users
  • Perform general support duties to cover absences within the IT&T team or as directed
  • Log all incidents and service requests received via telephone, email or in person in a timely manner
  • Accurately update all progress on incidents and service requests · Resolve incidents and service requests in a timely manner
  • Follow the Service Desk documentation and processes and highlight any inconsistencies to management
  • Liaise with other IT support teams in order to resolve issues in a timely manner
  • Review all incidents and service requests assigned to you on a daily basis and follow up or action as appropriate, making record of your action within the Service Desk ticketing system
  • Provide assistance in relation to hardware and software testing if required
  • Amend Service Desk documentation as appropriate in consultation with the Service Desk Manager
  • Perform additional IT support duties as directed

If you thin you match this requirement then APPLY!