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Service Desk Analyst

Job Title: Service Desk Analyst
Contract Type: Contract
Location: Adelaide CBD, South Australia
Industry:
Salary: Negotiable
Start Date: 01/07/2019
Reference: 195644_1560212708
Contact Name: Pramod Jaiswal
Contact Email: matthew.chatterton@peoplebank.com.au
Job Published: June 11, 2019 10:25

Job Description

Peoplebank are currently recruiting for an awesome company, based in the Adelaide CBD who are looking to add a talented Service Desk professional to their team on an initial 3-month duration.

This is a contract opportunity, with excellent career prospects working in a large organisation that really values their staff.

To be successful in this IT Service Desk Analyst role, you will have:

  • Providing 1st level support client across state.
  • ICT Support, demonstrated ability to consistently meet deadlines, work under pressure with minimal supervision, determine priorities, plan and organise work and maintain accuracy
  • Taking significant responsibility for the Users service experience and consistently striving to deliver high quality ICT support.

Skills and Experience required

  • Prior experience working on a IT Service Desk role.
  • Phone based support for customers with strong focus on first call resolution.
  • Excellent communication skills required
  • Dynamic, and works well in a team. Awesome problem-solving skills, with first rate customer service mindset.
  • General ITIL oriented focus role. ITIL training / experience would be good, but not essential.

Please APPLY NOW for our immediate consideration, or you can call Pramod Jaiswal on 08 8112 7402 for a confidential conversation.