Service Desk Analyst

Job Title: Service Desk Analyst
Contract Type: Contract
Location: Canberra, Australian Capital Territory
Salary: Negotiable
Reference: 209374_1612506354
Contact Name: Carissa Burgos
Contact Email:
Job Published: February 05, 2021 17:25

Job Description

Our Federal Government Client is seeking a skilled Service Desk Analyst to work on our IT Service Desk to provide a high level of customer service and support to our users.

This is a long-term contract role until 30 June 2021 with extension options until 2024, located at our Client's Canberra City location.

As the selected candidate, you will:

  • Assisting with Incident management and request fulfilment
  • Address and resolve basic incidents and requests received via phone, email and our ticketing systems
  • Queue management via the department's service management tool
  • Win 10 and O365 System Administration
  • Basic user training
  • Application Support including Office 2016
  • Knowledge Base Development
  • Responsibility for compiling and troubleshooting issues before progressing to Tier 2/3 teams

To be successful in the role, you should have:

  • Experience working in a helpdesk environment or similar
  • Experience working with Microsoft Server products and Active Directory
  • Experience in supporting Windows Operating Systems, Microsoft Office Suite with a focus on Windows 10.
  • Experience in supporting iPhones and iPads
  • Excellent verbal and written communication skills
  • Ability to work collaboratively within and across teams
  • Ability to quickly learn new processes and procedures.
  • Interested in career development, Self- Development, training and furthering their career
  • A passion for delivering excellent customer service
  • Strong problem solving and troubleshooting skills with good attention to detail
  • Ability to multi-task and manage priorities

Due to security clearance requirements for this role, candidates must be Australian Citizens who currently possess NV1 Federal Government Security Clearances.

Apply now for immediate consideration - contact Carissa Burgos on 02 9137 8700 quoting Job Reference: #209374

Please note: Only candidates that meet the above criteria will be contacted. Thank you for your interest in the position.