Service Desk Analyst

Location: Canberra, Australian Capital Territory
Job Type: Contract
Posted: 4 days ago
Contact: Peggy Jones
Reference: 200760_1579132615

Our Federal Government Client is seeking multiple Service Desk Analyst for contract opportunities for 12 months with 2 x 12 month extension options available and requires candidates to have an NV1 security clearance to apply.

In this position, you will:

  • Provide ICT Customer Support through receiving and handling incident and service requests submitted via telephone, email, in-person, or ITSM application, and remediate using standard procedures
  • Be expected to learn and perform other rostered Service Desk roles and also write and update Standard Operating Procedures

As the successful candidate, you will demonstrate:

  • Strong a customer service focus with the ability to empathise and prioritise customer's needs
  • Demonstrate an ability to work well with a team with excellent communication skills
  • The ability to learn quickly and a desire to stay up to date with current technologies
  • Knowledge and experience in service management practices - ITIL certification highly desirable
  • Experience managing Microsoft products and platforms - MCSE, MCSA desirable
  • Experience configuring and using IT Service Management Tools - ServiceNow experience highly desirable
  • An understanding and experience with cloud platforms system administration - AWS Certified SysOps highly desirable
  • Experience managing a virtualised environment
  • Knowledge and experience with Agile methodologies

Please note
: This role may include after-hours support as operational requirements demand.

Due to security clearance requirements for this role, candidates must be Australian Citizens who currently possess a minimum NV1 Federal Government Security Clearance.

Apply now for immediate consideration - contact Peggy Jones on 02 6245 1726 quoting Job Reference: 200760