Service Desk Analyst

Job Title: Service Desk Analyst
Contract Type: Contract
Location: Perth CBD, Western Australia
Salary: Negotiable
Start Date: ASAP
Reference: 196508_1572591559
Contact Name: Kate Ellis
Contact Email:
Job Published: November 28, 2019 18:02

Job Description

Our client is looking for a Service Desk Analyst to join their Perth team.

If you have great customer service skills and love helping people resolve their IT issues this role is for you.


  • Provide first/second line technical support for end users
  • Create and maintain user accounts
  • Manage tickets and record information in Service Management tool
  • Install and configure new hardware and software
  • Escalate issues as necessary
  • When required support IT Project work
  • Software fault assistance
  • Network Port patching
  • Conduct analysis, classify and transfer of service tickets to relevant support groups via the service management toolset
  • Apply known solutions to customer reported issues

Skills/Experience :

  • Demonstrated experience in a customer service environment and supporting a broad range of IT services, including:

a. Network services, both local and wide area;
b. Videoconferencing/IP telephony services;
c. Microsoft Windows-based workstation environments in an Active Directory framework;
d. PC hardware and software installation, configuration and troubleshooting.

  • Experience in supporting enterprise level IT environments
  • Experience in using ticketing systems
  • MS products (Active Directory, Exchange, 365)
  • MS Office deployment and troubleshooting experience

If you are interested in applying, please click APPLY with a WORD version of your current CV.

Contact: Gayle Truslove (08) 9423 1449 (Job Ref: 196508)