Role/Responsibilities:
Maintaining agreed service levels by adhering to a rotating roster between 7am and 5pm Monday to Friday
- Supporting customers with the use of computer equipment by providing necessary training and advice
- Ensuring all incidents and service requests are reported and categorized correctly in a call management system
- Contributing to the development and maintenance of an internal knowledge base
- Making recommendations that assist in the enhancement of performance and service delivery
Skills/Experience
- Tertiary qualification in IT or a business-related discipline which must include specific studies in relation to Information Technology
- Extensive experience in service desk telephone support and the use of a call management system
- Strong knowledge of Microsoft based operating systems (Windows 10)
- Troubleshooting experience with all aspects of Office 365 (admin portal, permissions, calendar sharing, delegation)
- Sound knowledge of Microsoft Office products
- Demonstrated focus on customer service excellence
- Professional telephone manner and strong communication skills
- Ability to work independently and within a team environment
If you believe you have the skills and experience for this role, apply now!
