Service Desk Analyst

Job Title: Service Desk Analyst
Contract Type: Contract
Location: Parramatta, New South Wales
Salary: Negotiable
Reference: 214159_1623733504
Contact Name: Geordie McPherson
Contact Email:
Job Published: June 15, 2021 15:05

Job Description

About the Company

Our client is a government department requiring a Service Desk Analyst to join the Digital and Technology Services (DTS) Operations team, responsible for managing and resolving technological incidents and requests across the Department


  • Relevant experience in a similar technical service desk role within a medium to large organisation.
  • Experience working with Microsoft technologies such as Active Directory and a good understanding of networking aspects such as DNS, DHCP, TCP/IP.
  • A strong customer focus and ability to effectively communicate in technical and non-technical language.
  • Ability to manage competing priorities and deliver outcomes in a fast paced environment
  • Experience with ticket logging tools and documentation such as ServiceNow
  • Able to work rotating roster arrangements between Mon-Fri 7:30am - 6:00pm

Skills and experience

  • Assist with installations, testing and the upgrade of systems and software including LANs in accordance with NSW standards, policies and operating procedures.
  • Provide support services of local area networks, servers, e-mail, corporate systems, applications, hardware and software to ensure the availability of IT services to all program staff.
  • Assist users and provide instruction to staff in the use of desktop computer hardware and corporate applications to improve staff productivity.
  • Utilise the Helpdesk system to ensure work priorities and time tabling of work to be undertaken so that support can be coordinated effectively.

For more information or a confidential discussion, please contact Geordie McPherson at

To apply please click the 'Apply Now' button.