Service Designer

Job Title: Service Designer
Contract Type: Contract
Location: Canberra, Australian Capital Territory
Salary: Negotiable
Reference: 203729_1591754145
Contact Name: Lizbeth Delos Reyes
Contact Email:
Job Published: June 10, 2020 11:55

Job Description

Our Client:

Our client is a Federal Government Agency who are dedicated to uplifting building digital capability within the Federal Government. They are currently seeking a Service Designer to join on an initial 6-month contract.

In this role, working with our client, you will have the opportunity to work on large-scale, cross-agency ICT projects which will improve the delivery of government online services for Australians.

As this role is within the Federal Government, it is a requirement that the successful candidate be an Australian Citizen and obtain a baseline security clearance.

Success for this role will rely on the individual's ability to be able to work in a highly dynamic environment, good cultural fit, and their ability to challenge and drive thinking in new directions.

In this role, you will be responsible for:

  • Co-Leading development of National API Design Standards
  • Continued development of a joint initiative platform that helps promote innovation and digital transformation in government
  • Exploring how a hybrid interoperability architecture can be achieved in the Federal Government ecosystem
  • Developing the service design aspects across all 3 streams
  • Mapping the complex service environments both as is and future state based on insights from user research
  • Planning, conducting, analysing, and making recommendations on user research
  • Stakeholder engagement across multiple federal agencies and government jurisdictions
  • Workshop facilitation, synthesis and report writing

About you:

To be successful for the role, you will need the following:

  • Demonstrated experience as a Service Designer
  • Demonstrated experience working in User Research
  • Demonstrated experience delivering across multiple federal agencies and government jurisdictions
  • Experience working with the Digital Service Standard and Service Design and Delivery Process.
  • Current Baseline Security Clearance

If you are seeking the next step in your career, please APPLY NOW.

For any further questions or information, please Lizbeth Delos Reyes and quote job #203729