Service Designer

Job Title: Service Designer
Contract Type: Contract
Location: Canberra, Australian Capital Territory
Salary: Negotiable
Start Date: ASAP
Reference: 203706_1591661771
Contact Name: Priya Kuncham
Contact Email:
Job Published: June 09, 2020 10:16

Job Description

Our Federal Government Client is seeking self-driven, curious individuals with a keen desire to learn, adapt, and make continuous improvement; being committed to seeing things through and delivering on key results and objectives.

The Service Designer will have experience in overseeing and participating in research activities, generating insights into the current state of services and the user experience, and effectively using qualitative and quantitative data to drive improvements. They will be experienced in generating journey maps, service blueprints, and service models, and clearly articulating actionable insights and opportunities for service improvement - using simple English. They will have the skills and relevant work experience, in conjunction with strong interpersonal skills and the ability to exercise initiative and sound judgement.

To be successful in this role you will possess:

  • Demonstrated experience undertaking and overseeing research activities to map the current state of services, and the customer experience (including back end systems and processes), and effectively communicating insights through visual artefacts and storytelling.
  • An influential communicator experienced in leading co-design and collaborative workshops with various stakeholders, and a proven ability to break down barriers and effect change - facilitating consensus for decision-making, and instilling creative confidence for generation, evaluation, and refinement of diverse ideas.
  • Experience aligning teams to strategic priorities including developing future state value propositions, business models, and service principles, and undertaking change management strategies to ensure adoption of desired processes and behaviours.
  • Demonstrated knowledge and understanding of human factors with relevant experience in Human Centred Design and managing bias within research.

Due to security clearance requirements for this role, candidates must be Australian Citizens who currently possess a Baseline Federal Government Security Clearance.

Apply now for immediate consideration - contact Priya Kuncham on 02 6245 1730 quoting Job Reference: 203706

Please note: only candidates that meet the above criteria will be contacted. Thank you for your interest in the position.