Service Designer

Job Title: Service Designer
Contract Type: Contract
Location: Canberra, Australian Capital Territory
Salary: Negotiable
Reference: 208373_1608687624
Contact Name: Priya Kuncham
Contact Email:
Job Published: December 23, 2020 12:40

Job Description

Our government client is looking for an experienced Service Designer for an initial 6 month contract with the ability to extend for another 12 months.

They must have a current Baseline clearance.

Roles and Responsibilities

The Service Designer will work closely with others in the team to:

  • Champion a customer-centric and holistic approach to service delivery
  • Oversee discovery and user research activities to understand the current state of services and identify user needs and pain-points
  • Undertake strategic design and evaluation of services
  • Undertake research activities to identify opportunities for organisation efficiency and capability improvement
  • Implement change management strategies to ensure adoption of desired change to processes, systems and behaviours.
  • Oversee the delivery of the customer experience across multiple services and develop guidelines, service principles and vision.
  • Track and measure service improvements to discern impact and delivery of value to customers.

Essential criteria

  • Outstanding written and oral communication skills.
  • A hands-on approach with demonstrated experience undertaking and overseeing research activities.
  • An influential communicator experienced in leading co-design and collaborative workshops with various stakeholders.
  • Experience aligning teams to strategic priorities including developing future state value propositions, business models, and service principles.
  • Tertiary Qualifications in a design related discipline (User Research, Design, Psychology, Anthropology, etc.), or substantial experience and in leading, coordinating and facilitating research and design activities.
  • A demonstrated deep understanding and experience of the DTA Service Design and Delivery Process; the DTA Digital Service Standard; agile ways of working and scaled agile practices.

For more information or a confidential discussion, please contact Priya Kuncham and quote job reference 208373.

To apply please click the 'Apply Now' button.