Service Design Manager

Location: Parramatta, New South Wales
Job Type: Contract
Posted: 21 days ago
Contact: Ellen Barry
Reference: 204488_1594704999

My client, a key government organisation in education is looking to bring on a talented Service Delivery Manager to help implement a new Behaviour and Strategy policy. The ideal candidate will be familar with, or have demonstrated experience in facilitating social policy reforms and transformation.

You will need to have a deep knowledge of user experience design and understanding of information architecture, however the role is not strictly IT focused and will have an emphasis on the business and social impacts.


  • Collaborate across various teams to combine business needs with effective user experience
  • Create dynamic visual presentations and concept models
  • Develop sitemaps and process flows to present to senior stakeholders
  • Facilitate user-testing sessions and design workshops
  • Identify opportunities for improvement to the User Experience


  • Minimum of 5 years' experience in preparing and facilitating large client workshops
  • Proven ability developing user journey maps in reposonse to key customer needs
  • Thorough knowledge of UX/UI conepts and processes
  • Understanding of multi-channel digital ecosystems
  • Relevant Business or Behavioural tertiary qualifications

Interested parties should apply directly via the link below quoting reference number 204488.