Service Design Analyst, ITIL

Job Title: Service Design Analyst, ITIL
Contract Type: Contract
Location: Parramatta, New South Wales
Salary: Negotiable
Reference: 182652_1521519659
Contact Name: Vanessa Knispel
Contact Email:
Job Published: March 20, 2018 15:21

Job Description

About the company
A leading company who are delivering world-class Services across NSW.

About the Role
As Service Design Analyst you will support the Service Delivery Readiness in the form of Service Analysis and Design across the Data Centre, Network, End User Computer, and Service Management streams with a focus on the transition and support of the applications and minimising potential business impact. You will apply Service Analysis and Design in readiness for the delivered services. You will work across multiple work streams in a complex multi stakeholder environment.

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  • Facilitate and lead workshops with all levels of IT
  • Complete service designs including SDP, Service Defs, Support Agreements/models, Catalogue items, capturing results and producing related processes and documentation.
  • Undertake analysis to build out service definitions, service topologies
  • Update support models and engagement channels
  • Review information to collate into service structures
  • Act as the Subject Matter Expert for related Service Design Activities
  • Accountable for Service Design Dashboards and Reporting
  • Work within the principals of ITIL (v3) to align Service Design outcomes
  • Communicate with cross functional teams
  • Undertake Process Design activities


  • Previous experience as Service Design Analyst or ITIL Business Analyst or Service Management Specialist
  • ITIL v3 Foundations certified as a minimum
  • Experience in design and improvement of ITSM processes - specifically Service Design Phase. Eg. Request fulfilment, Service Catalogue management.
  • Understanding of Service design and IT services within large Enterprise environment and or exposure to large transitions/transformation initiatives in multi-sourced environments.
  • At least 2 years' experience developing Service Delivery documentation as part of a large transition/transformation program.
  • Experience developing Service Delivery documentation as part of a large transition/transformation program.
  • Experienced in the delivery of IT Service Management Support /IT Operational capability improvement initiatives.

Please APPLY NOW to Vanessa Knispel with your full resume in Word format for consideration as this role closes soon

Only those located within Australia with work rights can be considered for this role

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