Service Delivery Manager

Job Title: Service Delivery Manager
Contract Type: Contract
Location: Melbourne CBD, Victoria
Salary: Negotiable
Reference: 237467_1627031273
Contact Name: Evan Xeres
Contact Email:
Job Published: July 23, 2021 19:07

Job Description

As a Service Delivery Manager you will be the primary delivery contact for all operational activities with a key focus IT operational issue resolution. You will provide accountability for business satisfaction/engagement and be adept at handling escalations.

What you will get to do:

    • Understand customer purpose and success.
    • Understand and oversee SLAs
    • Develop and maintain customer success milestone plans and desired outcome roadmaps.
    • Work with the Governance & Reporting team
    • Conduct operations meetings vendors
    • Manage an analyst
    • put in place process improvement
    • Work with operations teams to monitor and manage service governance and risk.
    • Help identify, discuss, and present service improvements that maximise value to the business.

We want you on board if you have:

    • Proven business acumen, including experience in understanding and articulating customer success/outcomes.
    • Managing customer expectations and identifying growth opportunities.
    • Experience in ITIL-based activities, operations, and performance management.
    • Demonstrable experience working within operational environments responsible for critical business services.
    • Experience with Microsoft products
    • Experience with Helpdesk operations
    • The ability to apply initiative, innovative, and a strong commitment to achieving business objectives.
    • Data-driven, detail-oriented service excellence, delivery, and customer satisfaction, and problem-solving mindset.
    • Excellent interpersonal and communication skills.
    • Strong customer-facing skills.
    • Activity planning, co-ordination, and stakeholder management skills.
    • Data analysis and reporting skills, and an ability to identify service improvement opportunities.

The succesful candiate will have strong exposure to helpdesk operations, exposure to microsoft and be confident with a demanding business.

If this sounds like you please apply within.