Customer Service Support (Remedy/ServiceNow)

Job Title: Customer Service Support (Remedy/ServiceNow)
Contract Type: Contract
Location: Sydney CBD, New South Wales
Salary: Negotiable
Reference: 240193_1634282771
Contact Name: Anna Galit
Contact Email:
Job Published: October 20, 2021 09:18

Job Description

A large IT client is in need of a IT Incident Analyst/Customer Service Consultant for initial 6 months in Sydney CBD or Canberra CBD.


  • Manage Customer Incidents and Service Requests using SMEC Remedy 7.6 or other Service Management Tools (Service NOW)
  • Answer calls, incident management, and the processing of ad-hoc service requests.
  • Resolve Incidents and Fulfil service request using various tools e.g. MICA, VOSS, Cisco Call Manager
  • Actively manage third parties to ensure customer SLAs are met
  • Troubleshooting
  • Use various systems and applications including Remedy, ServuceNow
  • Customer service
  • Problem solving andproblem analysis

Skills and experience

  • MUST have Baseline or NV1 or NV2 Clearance
  • Effective call management skills
  • Ability to deliver consistent high quality customer service
  • High level of organisational and time management skills and ability to promote customer advocacy
  • Must have tools such as SMEC Remedy or Cisco Unified Call Manager 7.5 or Cisco Unity Connection Administrator or BMC Remedy 7.0 and 7.5

Please note the clearance (Baseline/NV1/NV2) is a MUST HAVE. Otherwise, your application will not be processed.

For more information or a confidential discussion, please contact ANNA quoting reference 240193.

To apply please click the 'Apply Now' button.