- Assist the business with a digital transformation
- Leading Financial Services company
- 6-month contract plus extension
Our client is seeking a Service Analyst to join their digital team. The team is responsible for managing the organisation through a large digital transformation relating to technology change, release, incident and problem management.
The role:
- Play the central role in owning the organisations production customer incident and problem management functions,
- The coordinating relevant change and release
- Maintain tracking and documentation of customer & colleague impacting incidents: including the banking platform and customer facing channels
- Conduct triage, analysis & raising of incidents to relevant support teams, and managing these through to resolution
- Act as liaison & point of contact between "the business" & Technology teams relating to incident/problem management & escalation
The candidate:
- Experienced Service Delivery / Service Analyst professional
- Experience in working with Change, Release, Incident and Problem Management
- Experience in testing, UAT and BVT (preferred)
- In depth understanding of ITIL in practice / coordination of change, release, incident and problem management (preferred)
- Experience in working in a fast-paced Agile environment / or certified
- Experience in working alongside both Digital Product Team and Agile Scrum teams, as well as large enterprise release teams
- Experience and understanding of the Oracle Banking Platform from both a customer facing and back office perspective highly desirable
- Experience in the financial industry/banking sector beneficial
- ITIL Certifications (preferred)
Please submit CV in WORD format ONLY or contact Colby Zurlini
Ref: 195 797
