Service Analyst (IT Service Management)

Job Title: Service Analyst (IT Service Management)
Contract Type: Contract
Location: Sydney CBD, New South Wales
Salary: Negotiable
Reference: 195797_1560734446
Contact Name: Colby Zurlini
Contact Email:
Job Published: June 17, 2019 11:21

Job Description

  • Assist the business with a digital transformation
  • Leading Financial Services company
  • 6-month contract plus extension

Our client is seeking a Service Analyst to join their digital team. The team is responsible for managing the organisation through a large digital transformation relating to technology change, release, incident and problem management.

The role:

  • Play the central role in owning the organisations production customer incident and problem management functions,
  • The coordinating relevant change and release
  • Maintain tracking and documentation of customer & colleague impacting incidents: including the banking platform and customer facing channels
  • Conduct triage, analysis & raising of incidents to relevant support teams, and managing these through to resolution
  • Act as liaison & point of contact between "the business" & Technology teams relating to incident/problem management & escalation

The candidate:

  • Experienced Service Delivery / Service Analyst professional
  • Experience in working with Change, Release, Incident and Problem Management
  • Experience in testing, UAT and BVT (preferred)
  • In depth understanding of ITIL in practice / coordination of change, release, incident and problem management (preferred)
  • Experience in working in a fast-paced Agile environment / or certified
  • Experience in working alongside both Digital Product Team and Agile Scrum teams, as well as large enterprise release teams
  • Experience and understanding of the Oracle Banking Platform from both a customer facing and back office perspective highly desirable
  • Experience in the financial industry/banking sector beneficial
  • ITIL Certifications (preferred)

Please submit CV in WORD format ONLY or contact Colby Zurlini

Ref: 195 797