- Unique Digital Bank who are passionate about investing in their people and new technologies.
- Included in the Best Places to Work Awards for 2nd year in a row.
- First Digital Bank to launch Australia's first chatbot for home loan applications
- World First Digital Human to assist with Home Loans
The Senior Experience Designer will be working across web & app platforms with the aim to deliver seamless experiences that drives customer and banker satisfaction while supporting business outcomes.
Responsibilities:
- Champion Design Thinking methodologies & activities and be a critical player in a collaborative scrum team, to significantly enhance the quality of the experience we deliver and increase the application conversion rate
- Lead UX discovery activities such as cross-functional team workshops, ideation, problem framing sessions, customer journeys, qualitative and quantitative research
- Lead UI delivery activities such as prototyping, information architecture, interaction design, high-fidelity design
- Work closely with Product team members and key stakeholders - collaboration, communication and transparency in & outside the Experience Design team is key to success for this role
- Evangelise and educate the business around customers and Human Centred Design
Experience Required:
- 4+ years of professional experience in a Human Centred Design role
- Solid experience in designing for web experiences
- Solid experience in working embedded in a scrum team
- Strong emotional intelligence. Knowing how to build and maintain relationships is a key success factor for this role
- Self-motivated, positive and proactive attitude
- Strong verbal, written communication and storytelling skills
- Equipped with a growth mindset… someone who is willing to see what's always been done and find ways to significantly improve it.
- Passionate about helping our customers and is obsessed with providing the ultimate customer experience. You treat every single customer the way you want to be treated.
Please apply via the link below:
Role: 210652
