Senior Success Manager

Job Title: Senior Success Manager
Contract Type: Contract
Location: Sydney CBD, New South Wales
Salary: Negotiable
Start Date: ASAP
Reference: 181215_1517967004
Contact Name: Christina Myles
Contact Email:
Job Published: February 07, 2018 12:30

Job Description

Senior Success Manager

Senior Success Manager required for an initial 6 months contract with this global IT solutions provider. You will be responsible for leading their teams in strategic initiatives while continuing to interact with clients to provide superior customer success.


  • Work directly with Pardot customers to turn their marketing into a revenue driver, using best practices in marketing automation, lead management and revenue performance management
  • Define key business challenges and needs in the marketing automation space
  • Assist with scalable customer success programs including organisation and delivery of live events, workshops and webinars
  • Drive upgrade revenue from new product feature adoption and expanded usage
  • Ability to create and maintain a trusted partnership with your customer base and internal Sales teams
  • Spot new services opportunities and work with internal stakeholders to close new services business
  • Be an expert in Inbound Marketing and become the trusted marketing advisor to Pardot's customer community
  • Stay current on the latest technologies and identify new opportunities
  • Work as part of the team to develop strategies for scale and growth
  • Collaborate with managers and team leads on special projects


  • 3-5 years of relevant marketing and customer success experience
  • 1+ year of Pardot/ experience or competitive product
  • Deep understanding of Marketing & Sales processes in small and mid-size companies
  • Deep expertise in marketing automation processes including lead management, campaign management and online marketing
  • Knowledge of Inbound Marketing or the aptitude to learn it quickly and independently
  • Clear and articulate communication skills and the ability to effectively drive a phone conversation
  • Excellent presentation and public speaking skills
  • Metrics-driven marketing mind
  • Strong empathy and a passion for customer retention
  • Bachelor's degree required; MBA desired