Senior Network Engineer - Incident & Operations

Job Title: Senior Network Engineer - Incident & Operations
Contract Type: Contract
Location: Sydney CBD, New South Wales
Salary: Negotiable
Reference: 179180_1510963370
Contact Name: Meg Geronimo
Contact Email:
Job Published: November 20, 2017 11:32

Job Description

Our client requires a Network Incident Manager to work on-site for their key banking and finance client. We are looking for someone who has outstanding communication and customer management skills and who will keep a cool head under pressure. Equally we are looking for someone who has strong knowledge across Enterprise networking technologies including security, routers and switches and firewalls. This is a critical role which will see you being "the" point of contact for the customer for major network incidents.

This position requires you -

  • To be the first point of contact for incident management and problem and change management
  • To multitask on diverse issues and work directly with customers in a fast pace SLA driven environment
  • Engage local and global network resources to resolve network issues
  • Work closely with client by responding to requests and notifying them of network problems and the impact on customer's business

Key requirements of the Network Support Analyst role -

  • Must have experience working in banking and finance
  • Previous experience in a Network Support role in a large network environment (Size of network support experience should be 500 sites and 3000+ devices supported).
  • Strong knowledge of and trouble shooting ability across enterprise network technologies including security, cisco routers and switches and firewalls etc.
  • Experience in Incident, Problem and Change Management in a Networking Environment
  • Excellent communication and problem solving skills