Senior IT Infrastructure Engineer

Location: Sydney CBD, New South Wales
Job Type: Permanent
Posted: 11 days ago
Contact: Richard Bissitt
Discipline:
Reference: 207786_1617144328
  • Work with the end-user directly
  • Combination of project work and BAU
  • Sydney CBD Based - Flexibility to work remotely

Position: Infrastructure Engineer

Reporting To: INFRASTRUCTURE MANAGER

POSITION SUMMARY

The successful applicant is a highly experienced IT infrastructure Engineer and will be responsible for the support and administration of all infrastructure within the organisation while playing a key role in the implementation of key transformation projects.

The applicant will provide the highest possible levels of service to the business through a combination of excellent engagement with customers, innovation, problem solving, effective communication and compliance to core processes/standards.

KEY RESPONSIBILITIES AND TASKS

  • Provide 2nd to 3rd level operational support and administration of Office 365/MS Exchange, virtual datacentres, Citrix farms and WAN/LAN environments.
  • Deliver new technology projects and solutions that aligns and supports the company's objectives
  • Provide operational support to the Infrastructure and Service Desk teams. Support includes system administration, testing, problem resolution and any other infrastructure tasks.
  • Provide timely and quality technical support for end users.
  • Ensure the high availability, performance, and security of the infrastructure
  • Ensure the security of IT systems are maintained and consistently improved (risk management reporting, proactive monitoring, pen tests, backups, patching, MFA, etc)
  • Develop and maintain Disaster Recovery procedures
  • Perform configurations, builds, upgrades, migrations, decommissions of servers and systems
  • Deploy changes between controlled environments through to production systems
  • Provide input into new services and technologies for the business
  • Coordinate and work with vendors for supporting the infrastructure and associated services (incident, change and service requests)
  • Put the operation and troubleshooting of organisation's platforms into proper documentation
  • Provide on-call support for critical incidents
  • Travel to site when necessary to complete IT hardware deployments or assist in office moves

DESIRED SKILLS AND KNOWLEDGE

Specialized professional with demonstrated industry experience in a similar role:

  • A minimum of 5 years industry experience as infrastructure engineer, who has come through the technical ranks
  • At least 3rd level experience in supporting small to medium sized infrastructure environments
  • Deep technical skills consisting of virtualised datacentre technologies (VMware, Azure, AWS, cluster architecture), medium to large Citrix/RDS farms, Microsoft technology stack, advanced networking (firewall, routing, switching, VPNs, VeloCloud SD-WAN, etc) and VoIP
  • Experience with ITIL and Security Governance Frameworks (ISO 27001, ASD Essential 8, NIST, etc) and next gen / cloud-based security solutions (CASB, Netskope, CrowdStrike, Mimecast, Okta, etc)
  • Advanced level troubleshooting of technologies mentioned above
  • Demonstrated experience in leading integration, upgrade, transformation and migration projects
  • Proven experience working on multiple concurrent projects and BAU activities
  • Outstanding attention to detail, with the ability to work pro-actively, independently and respond flexibly to changing priorities
  • Experience leading the response to a critical incident to facilitate service restoration
  • Strong analytical and problem-solving ability
  • Highly developed customer service skills
  • Time management and task prioritisation skills
  • Understanding of recruitment industry an advantage

QUALIFICATIONS AND CERTIFICATIONS

Essential qualifications

  • Bachelor's degree level qualification in IT, Computer Science, or a relevant Business Discipline and/or equivalent experience.

Desired qualifications

  • Industry certifications in systems or networking (e.g., VMWare, Citrix, Microsoft, Cisco, etc) would be highly regarded

If interested please select APPLY or Contract Richard.bissitt@peoplebank.com.au Quoting reference 207786