Senior Business Analyst - Remote Work Option

Job Title: Senior Business Analyst - Remote Work Option
Contract Type: Contract
Location: Canberra, Australian Capital Territory
Salary: Negotiable
Start Date: ASAP
Reference: 240093_1634281931
Contact Name: Josie Bandiola
Contact Email:
Job Published: October 15, 2021 18:12

Job Description

ACT Gov - Canberra Health Services (CHS) is focussed on the delivery of high quality, effective, person centred care. It provides acute, sub-acute, primary and community‐based health services, to the Australian Capital Territory (ACT)

They are looking for an experienced Business Analyst , Australian Citizens and Permanent Residents are free to apply with flexible working arrangements


  1. Lead engagements with a diverse range of clinical and non-clinical stakeholder groups and organisations including consumers, healthcare providers, carers, government, and non-government organisations.
  2. Facilitate interviews, discussions, workshops and other engagement activities to build an understanding of users and their behaviour, share findings and provide insights on how users interact with the healthcare eco-system.
  3. Elicit user needs and document them through the use of empathy maps, user journeys and process diagrams.
  4. Undertake surveys or follow-up interviews to collect detailed feedback from service users.
  5. Interpret data to reveal issues and find quantitative evidence that supports qualitative insights.
  6. Facilitate co-design workshops sessions to assist in identifying opportunities to remove or reduce pain points.
  7. Document models of care, pathways, process flow diagrams and other artefacts.
  8. Undertake other duties appropriate to this level of classification which contribute to the operation of the organisation.

Skills and experience:

  • Demonstrated experience in the delivery of innovation and business improvement initiatives in a large and complex organisation in the role of business analyst.
  • Demonstrated experience in leading and facilitating engagements with a large and diverse range of stakeholders utilising a range of user research and co-design techniques including the production of empathy maps, user journeys, process modelling or similar.
  • Demonstrated experience in leading and facilitating site-visits, interviews and workshops with a large and diverse range of stakeholders to undertake user research and co-design activities.
  • High level of oral and written communication skills, including strong interpersonal, conflict resolution, facilitation and negotiation skills with an ability to build effective relationships with a diverse range of stakeholders.
  • Demonstrates understanding of, and adherence to, safety and quality standards, work, health and safety (WH&S) and the positive patient experience. Displays behaviour consistent with CHS's values of reliable, progressive, respectful and kind.

For more information or a confidential discussion, please contact Josie Bandiola on 02 9054 8710 or quoting reference 240093.

To apply please click the 'Apply Now' button.