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Senior Business Analyst - Operations/Contact Centre

Job Title: Senior Business Analyst - Operations/Contact Centre
Contract Type: Contract
Location: Sydney CBD, Inner Suburbs Sydney, Sydney, New S. Wales, Australia
Industry:
Salary: Negotiable
Reference: 198021_1568272250
Contact Name: Amrinder Dhaliwal
Contact Email: amrinder.dhaliwal@peoplebank.com.au
Job Published: September 12, 2019 17:10

Job Description

My client seeks a SENIOR BUSINESS ANALYST with OPERATIONS experience ideally within the Financial Services!!

The following is the Core BA Skillset required:

  • Requirements definition (Business Requirements in either JIRA / Confluence for agile work, or BRDs for waterfall work)
  • Gap analysis and problem solving
  • Strong documentation skills (word, powerpoint, email)
  • Strong excel skills (including macros and advanced functions)
  • Strong engagement and oral / presentation skills
  • Workshop facilitation
  • Ability to work across multiple projects
  • Self-motivated
  • Excellent communication skills with the ability to interact and build working relationships with multiple stakeholders

The following is the Operations Skillset required:

  • Experience with operations (operational rhythm, staff service requirements, etc) - Insurance Ops preferred
  • Process maps (As Is / To Be)
  • Procedures documents
  • Scripts
  • Calculators

If you have the skills and experience mentioned above and believe you are the right candidate for the role then APPLY NOW on the link below!!