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Senior Application Support Specialist

Job Title: Senior Application Support Specialist
Contract Type: Permanent
Location: Sydney, New South Wales
Industry:
Salary: Negotiable
Reference: 243761_1645358278
Contact Name: Richard Bissitt
Contact Email: richard.bissitt@peoplebank.com.au
Job Published: February 20, 2022 22:59

Job Description

The Role

Senior Application Support Specialist liaising with a range of internal and external stakeholders, at all levels, to ensure the ongoing support, maintenance, and improvement of across the organizations Applications

key responsibilities

  • work closely with the Business, ICT teams and vendors to provide issue resolution, solution, and service delivery
  • investigate, identify, and rectify root cause of incident tickets
  • accountable for maintaining up-to-date knowledge of systems, associated integrated platforms, required patches, product development and expected future enhancements.
  • evaluate new releases and upgrades of enterprise applications to determine functionality requirements and implement the required change management
  • accountable for coordination of the installation, testing and implementation of upgrades and patches, and adherence to the organisations Change Management process
  • project and Portfolio Management (PPM) including Clarity

Essential Experience

  • postgraduate qualifications or progress towards postgraduate qualifications and/or extensive relevant experience in related discipline
  • tertiary qualifications in Information Technology or extensive experience and specialist expertise in the IT field
  • ability to work on multiple projects and activities according to agreed schedules, timelines, and deliverables
  • demonstrated skills in the analysis, assessment, design, specification, development, testing, implementation, and support of enterprise level computer-based applications
  • significant technical skills with: PPM systems like Clarity, application servers, web servers and databases
  • Strong knowledge of SQL.



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