Salesforce Administrator/Trainer

Job Title: Salesforce Administrator/Trainer
Contract Type: Contract
Location: Darlinghurst, New South Wales
Salary: Negotiable
Reference: 185652_1529565737
Contact Name: Manjita Osta
Contact Email:
Job Published: June 21, 2018 17:23

Job Description

Key accountabilities

  • Deliver technical consulting and subject matter expertise to develop technological user training materials in relation to the IT system to support CWU operations and reporting requirements
  • Work with key stakeholders, vendor representatives, other IT teams / experts to gather requirements and ensure system designs meet current and future business /user requirements
  • Act as an escalation point for the resolution of technology problems and events; collaborating with internal and external partners to resolve highly complex problems
  • Deliver training on the IT system to end user audiences in multiple formats and in various locations
  • Coordinate new user and ongoing IT support to CWU staff responding to operational issues
  • Seek out and identify system enhancements and gather user feedback to reach the root cause
  • Initiate, build and maintain dashboards within the IT system across the CWU
  • Provide guidance and consultation to various team members over a number of sites to ensure user consistency and compliance
  • Develop/streamline processes to ensure a timely response is achieved for users when inputting/recording data into the Salesforces platform
  • Ability to problem solve and liaise on a technical level when issues are identified
  • Maximise the use of the business data through Salesforce and produce reports