Robotics Support Lead - Blue Prism

Job Title: Robotics Support Lead - Blue Prism
Contract Type: Permanent
Location: Sydney CBD, New South Wales
Salary: Bonus
Start Date: ASAP
Reference: 237490_1627278898
Contact Name: Jan Hundleby
Contact Email:
Job Published: July 26, 2021 15:54

Job Description

  • Large Australian Financial Services Organisation
  • Robotics Process Automation - Blue Prism
  • Permanent role - Sydney CBD/WFH Options

Our Client is a large Australian Financial Services organisation who require a Robotics Support Lead to provide capacity planning, monitoring, support and optimisation of robotics across multiple divisions, delivering Blue Prism Automation.


    • Ensuring all robotic work is completed before SLAs are breached
    • Manage capacity planning, monitoring and optimisation of robotics across multiple divisions
    • Run incidents, incident calls and communications
    • Lead cadence of reviewing incidents, understanding root cause and implementing corrections
    • Ensure controller coverage for all robots is in place with contingency plans
    • Create Standard Operating Procedures, governance meetings and checks
    • See to identify risks and communicate any risks or issues
    • Assist Principle Robotics Operations Manager with application owner related activity
    • Manage upgrades to BluePrism/PegaOpenspan and associated communications
    • Assist in ensuring appropriate monitoring in place for infrastructure
    • Drive the performance of the offshore team with detailed development plans/feedback
    • Increase utilisation of robots and offshore team to reduce incremental opex per automation
    • Accountable for Robotic change governance

    Skills and experience:

    • Proven experience in a large and complex organisation, primarily in the financial services industry
    • Demonstrated experience in delivering BluePrism Automation and/or PegaOpenspan implementations
    • BluePrism and/or PegaOpenspan certification
    • Experience in leading a second level support function
    • Experience and exposure to Infrastructure operations
    • Experience in incident management and delivering incident calls/communications
    • Experience in agile ways of working
    • Tangible experience in liaising with Senior Management

For more information or a confidential discussion, please contact Jan Hundleby on 02 8267 2469 quoting Job number 237490

To apply please click the 'Apply Now' button.