Our client, a leading financial services provider, is seeking a Reporting & Support Lead to their office based in Wollongong.
Reporting to the Application Support Leader, you will be working across diverse teams to manage Business and System issues for both internal and external customers. This includes problem and incident management, accountability for resolution of level 1 and 2 support requests and channelling level 3 requests to the appropriate fund support teams. Key to this role is the measuring and reporting on all SLA's within the department and coordinating team activities for resolution for Severity 1 and 2 incidents.
- Work with IT teams and vendors to manage level 1 and 2 support requests and incidents, coordinating between teams and effectively communicate progress of resolution to stakeholders.
- Manage and report on SLA's within the department, providing accurate statistical reporting on incidents and SLA's as per contractual agreements.
- Ensure internal and client reporting is produced and delivered as per SLA's for internal and external customers
You are a team player with a flexible attitude who is tertiary qualified in computer science and thrives on continuous development and improvement. You have extensive experience in an IT applications support environment with a background in business systems analysis, testing and are proficient with development frameworks.
For more information or a confidential discussion, please contact Sofie Cederholm on email@example.com quoting reference 197056