My client, an iconic Australian company is currently seeking a Real Time Analyst to join a fun and dynamic Workforce Planning team.
The successful candidate will be required to re-assess requirements based on real time demand changes which require a high level of numerical and analytical skills.
Some key responsibilities include:
- Optimising the workforce on a real time basis to ensure grade of service targets and speed of answer targets are achieved.
- Liaising with internal and external stakeholders to manage and resolve telephony and downtime issues
- Managing agent time off requests and daily time off requests within requirement allocation
- Monitoring of agent adherence
- Optimising the workforce on the day to ensure KPI's are achieved as well as tracking unplanned leave and unproductive time.
If you have the skills and experience and are looking for your next career move, then please APPLY NOW.