Program Support Officer

Job Title: Program Support Officer
Contract Type: Contract
Location: Canberra, Australian Capital Territory
Salary: Negotiable
Reference: 245391
Contact Name: Pragna Katta
Contact Email:
Job Published: April 08, 2022 15:12

Job Description

Title Program Support Officer

Location: Canberra



The Digital Identity Interim Oversight Authority is responsible for the administration and oversight of the Digital Identity system and has requirement for a Program Support Officer to support the onboarding of new system participants onto the system and the daily operations


  • Develop operational policies and procedures in particularly around the system governance and onboarding arrangements.
  • Liaise with relevant stakeholders to ensure the effective on-boarding of new system participants.
  • Lead the formulation of analysis and advice to support operations of the IOA.
  • Draft operational, briefs and reports.
  • Other duties as directed.

Key Skills:

  • Strong written and oral communication skills, including ability to communicate complex topics and produce complex reports and briefs.
  • Ability to consult and collaborate with teams across multiple agencies in order to contribute to positive outcomes for participants of the Digital Identity System.
  • Business analysis skills, including the ability to develop high quality business requirements and process design artefacts.
  • Demonstrated ability to work flexibly and respond to changing priorities.

Desired Skills:

  • Expert skills in using a variety of planning tools, i.e. JIRA, Azure

For more information or to apply, please contact Pragna Katta on 02 6245 1706 quoting Job Reference: 245391