Production Support Analyst

Job Title: Production Support Analyst
Contract Type: Contract
Location: Melbourne CBD, Victoria
Salary: Negotiable
Reference: 188322_1548280946
Contact Name: Nicole Leishman
Contact Email:
Job Published: January 24, 2019 09:02

Job Description

My client is a leading global consultancy looking for an experienced Production Support Analyst to join their growing team located in Melbourne CBD.


  • Level 2 Production Support experience, with Windows domain knowledge and Incident management exposure
  • Technical support experience in Mobile apps (iOS, Android), AWS or Google cloud platform experience is an added advantage
  • Working knowledge of agile implementation in production support


  • Must be willing to work in shifts
  • Provide support to all applications and provide assistance to all end users and identify any issues in production.
  • Maintain schedule jobs and perform troubleshoot on processes and resolve all issues.
  • Analyse all vendor applications and provide operational support to same and perform reviews.
  • Administer and implement all new systems and ensure transition of plans to production.
  • Document all production applications and resolve all application issues and answer all requests.
  • Monitor all performance metrics for various production systems and identify root cause for all technical issues and recommend solutions
  • Analyse all applications and recommend necessary upgrades and patches and perform troubleshoot on all issues.
  • Maintain effective relationships with various system administrators and development teams.

If you have the skills and experience, apply now, as this opportunity won't be around for long.