My client is a leading global consultancy looking for an experienced Production Support Analyst to join their growing team located in Melbourne CBD.
- Level 2 Production Support experience, with Windows domain knowledge and Incident management exposure
- Technical support experience in Mobile apps (iOS, Android), AWS or Google cloud platform experience is an added advantage
- Working knowledge of agile implementation in production support
- Must be willing to work in shifts
- Provide support to all applications and provide assistance to all end users and identify any issues in production.
- Maintain schedule jobs and perform troubleshoot on processes and resolve all issues.
- Analyse all vendor applications and provide operational support to same and perform reviews.
- Administer and implement all new systems and ensure transition of plans to production.
- Document all production applications and resolve all application issues and answer all requests.
- Monitor all performance metrics for various production systems and identify root cause for all technical issues and recommend solutions
- Analyse all applications and recommend necessary upgrades and patches and perform troubleshoot on all issues.
- Maintain effective relationships with various system administrators and development teams.
If you have the skills and experience, apply now, as this opportunity won't be around for long.