Operational Delivery Lead

Job Title: Operational Delivery Lead
Contract Type: Contract
Location: Sydney CBD, New South Wales
Salary: Negotiable
Reference: 199565_1574038022
Contact Name: Colby Zurlini
Contact Email:
Job Published: November 18, 2019 11:47

Job Description

  • Leading Bank
  • High level delivery-oriented opportunity
  • Support internal team

Our client is seeking an experienced Service Delivery / Operational Delivery lead professional to join their Service Operations team. The team is responsible for supporting a leading business unit and internal staff.

The role:

  • Accountable for the End User Experience (EUX) Platform, including the digital workplace experience delivered out of the IT Service Desk
  • Collaborating across internal/external parties to improve the end user computing customer experience
  • Manage Technology Partners, to deliver the required outcomes to the business unit and all internal staff
  • Establish, maintain and improve engagement with stakeholders, both intra and inter team to ensure that the delivery of services is meeting their needs
  • Assess the efficiency and effectiveness of processes/systems to deliver current and future customer needs; manage and assess vendor and service provider performance within your portfolio
  • Effective risk management and compliance; Identify any critical service delivery vulnerabilities and operational risks in the operational IT services and ensure adequate measures are in place
  • Financial Management responsibilities and contribution to achieving cost optimisation targets through productivity

The successful candidate will have:

  • Experience as a technical/service delivery lead in an IT environment
  • A strong understanding of operational disciplines
  • Demonstrated knowledge of IT Service Management and Delivery
  • Understanding of commercial aspects of infrastructure service delivery
  • Vendor Management Experience in a multi-vendor environment
  • An understanding of large-scale IT outsourcing environment


  • Relevant Tertiary Qualifications
  • ITL Foundation Certificates & Experience using ITIL
  • 4 years+ experience in Managing IT Services


  • SharePoint/Training/Experience
  • File Transfer Knowledge/Experience
  • Docu-Sign Knowledge

Please submit CV in WORD format ONLY