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Major Incident Manager

Job Title: Major Incident Manager
Contract Type: Permanent
Location: Canberra, Australian Capital Territory
Industry:
Salary: Negotiable
Reference: 246720
Contact Name: Pragna Katta
Contact Email: pragna.katta@peoplebank.com.au
Job Published: May 26, 2022 14:37

Job Description

Title: Major Incident Manager

Location: Canberra/Brisbane

Type:Contract/Permanent

Summary:

To conduct incident management across the defined environment. Providing SME knowledge and guidance in order to govern and fulfil the Incident management capability.

Key Accountabilities

  • Provide governance and SME knowledge of the Incident Management environment.
  • Monitor the Incident queues and ensure all tasks are completed within contracted SHIs.
  • Conduct trend analysis and identify shortfalls in knowledge, templates and training.
  • Chair Weekly Incident Management forums.
  • Work in conjunction with Problem and Major Incident specialists in order to conduct proactive problem management and early identification of potential High Priority Incidents.
  • Ensure all contract deliverables are met.
  • Provide input in to daily, weekly and monthly reporting requirements.
  • Action customer requests as required.

Experience

  • Over 3 years' experience in Incident Management

Apply Now and for more information, please contact Pragna Katta on 02 6245 1706 quoting Job Reference: 246720