Level 2 and 3 Support Technician

Job Title: Level 2 and 3 Support Technician
Contract Type: Contract
Location: Melbourne CBD, Victoria
Salary: Negotiable
Reference: 179960_1513148108
Contact Name: Megan Luttrell
Contact Email:
Job Published: December 13, 2017 17:55

Job Description

Looking for a well polished Level 2 and 3 IT Support Technician.

This role will be a part of an EXEC IT support team / part of the Premium IT team specifically assisting the legal department with their IT needs

Your role:

  • Tailored IT support
  • This person will be dedicated to the this team and will look after their IT queries through Yammer and the helpdesk number
  • The role will also involve onsite support within multiple buildings in Melbourne CBD
  • Level 2 & 3 support mostly
  • Respond to all incoming Service Desk (Desktop, Application and Password Reset) calls promptly and efficiently.
  • Deskside - face to face IT support at various Melbourne CBD locations.
  • Log all reported IT related interactions.
  • Resolve IT faults and issues with a high focus on first call resolution.
  • Assign IT faults to support groups when required.
  • Monitor & action Service Desk Requests / Faults logged online into ITAM queues.
  • Participate in team meetings to focus on continual improvement.
  • Communicate with support staff.
  • Ad-hoc requests as directed by Management

Your background, skills and experience:

  • Level 2 and 3 support
  • Office 365
  • Windows 7 & 10 Operating System experience
  • Experience across the Microsoft Office suite (particularly Outlook)
  • Internet Explorer experience
  • Software application troubleshooting
  • Hardware installing/troubleshooting
  • Experience in call logging, escalation and follow up procedures

What next?

APPLY NOW with your CV in word format