Duration: 12mth Fixed Term Contract
Great opportunity to join a high performing team. You'll need to be strong in communication, technical troubleshooting and be a team player.
Role/Responsibilities:
- Manage escalated tickets from Service Desk Analysts
- Answer, diagnose, log, fix or escalate incoming phone calls, e-mails or face to face requests
- Working within agreed SLA's
- Escalating complex problems in accordance with internal procedures
- Take ownership of issues
- Great level of communication and attention to detail
- Attend client sites as required
Skills Required
- Minimum 3 + years in a Service Desk position
- Previous experience working for a Managed Service Provider is essential
- ITIL Certification
- Excellent troubleshooting and problem-solving skills
- Experience with Microsoft applications - Active Directory, Exchange, Office etc
- Understanding of networking principles
- Experience with troubleshooting mobile devices
- Previous experience with ticketing system
- Attention to detail
INTERVIEWING WILL COMMENCE STRAIGHT AWAY
Please click Apply and upload your CV in WORD format and attach a cover letter stating availability and salary expectation.
