Level 2 Support Engineer | 12mth FTC

Job Title: Level 2 Support Engineer | 12mth FTC
Contract Type: Permanent
Location: Melbourne CBD, Victoria
Salary: Negotiable
Reference: 179456_1512448067
Contact Name: Sophia Franke
Contact Email:
Job Published: December 05, 2017 15:27

Job Description

Duration: 12mth Fixed Term Contract

Great opportunity to join a high performing team. You'll need to be strong in communication, technical troubleshooting and be a team player.


  • Manage escalated tickets from Service Desk Analysts
  • Answer, diagnose, log, fix or escalate incoming phone calls, e-mails or face to face requests
  • Working within agreed SLA's
  • Escalating complex problems in accordance with internal procedures
  • Take ownership of issues
  • Great level of communication and attention to detail
  • Attend client sites as required

Skills Required

  • Minimum 3 + years in a Service Desk position
  • Previous experience working for a Managed Service Provider is essential
  • ITIL Certification
  • Excellent troubleshooting and problem-solving skills
  • Experience with Microsoft applications - Active Directory, Exchange, Office etc
  • Understanding of networking principles
  • Experience with troubleshooting mobile devices
  • Previous experience with ticketing system
  • Attention to detail


Please click Apply and upload your CV in WORD format and attach a cover letter stating availability and salary expectation.