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Position available with a Managed Service Provider in the CBD.
Coming from a busy helpdesk environment, you will have extensive experience working with Microsoft products, SCCM, VMWare, Citrix etc.
Opportunity for growth is available within the organisation as they consistently promote within.
Duties Include:
- Provide level 2 support to customers
- Help identify customer needs and relate back to our business
- Strong experience with Citrix, Linux and SCCM.
- Diagnosing and resolving issues with customer infrastructure and cloud systems
- Delivering exceptional technical support and operate within specific SLA's
- Investigate and resolve escalated issues.
- Documentation management
- Extensive experience working in a Microsoft environment.
- Strong background working with Active Directory, Exchange, Office 365, VoIP Support, VPN Support, VMWare etc
