Our client, a leading solution provider, is currently on the hunt for an experienced Level 2 Mobile ICT Administrator to join their team.
In this role, you will:
- Continuously monitor services (servers) daily, investigate and troubleshoot issues through to resolution.
- Regularly test mobile device updates released by vendors and their adherence to organisational compliance and security.
- Liaise with vendors to resolve issues.
- Assist with system health checks.
- Assist when requested with sustainment projects (including App changes).
- Distribute system reports to key stakeholders when required.
- Complete monthly maintenance tasks.
- Work with the Customer Security Patch management to ensure users remain version security compliant.
- Provide assistance, training and guidance and subject matter expertise to peers.
- Provide support to Level 1.5 technicians when escalation is required.
- Ensure INM's/SRFs/CHT's are resolved/updated daily in line with SLA's and team procedures (including utilising Xtraction).
- Develop an ability to identify correct resolver groups and their scopes.
- Identify and assist in creating/updating SRC items.
- Identify and assist in creating/updating work instructions and documentation (including user facing) where required to ensure content remains current and clear.
To be successful in this role, you will possess:
- Experience using Mobile Device Management software;
- Experience in Visual Basic for Applications and Java Script (preferable);
- Experience dealing with VIP/SLG clients;
- Experience in iOS device Support preferable;
- Experience in Visual Basic for Applications and Java Script preferable;
- Experience dealing with VIP/SLG clients;
- Experience creating and maintaining documentation (including creating Visio Diagrams);
- Exceptional customer service skills;
- Demonstrated ability to multi task and prioritise;
- Demonstrated ability to work both independently and within a team environment;
- Demonstrated ability to self-manage and self-grow;
- Demonstrated excellent oral and written communications skills;
- Demonstrated ability to establish and maintain effective working relationships with peer groups, internal and external stakeholders.
Apply now for immediate consideration - contact Aaron Reichelt on 02 6245 1727 email: aaron.reichelt@peoplebank.com.au for more information
Due to security clearance requirements for this role, candidates must be Australian Citizens who currently hold or are able to gain an Australian Government security clearance
Please note: only candidates that meet the above criteria will be contacted. Thank you for your interest in the position.
