Infrastructure Support Officer

Location: Canberra, Australian Capital Territory
Job Type: Contract
Posted: 3 days ago
Contact: Ben van Loggerenberg
Discipline:
Reference: 212028_1617864738

A Technical Support Officer is required to support clients working with desktop PCs, VDI sessions, printing services, telephony services, remote access, general hardware and general software requests

**Due to security clearance requirements all applicants must be Australian citizens**

Responsibilities

  • Provide technical support to resolve level 1 incidents and service requests
  • Utilise technical skills to support clients working in a Microsoft environment on Windows 7 and 10 using MS Office 2010/2016 suite;
  • Utilise technical skills to support clients working with desktop PCs, VDI sessions, printing services, telephony services, remote access, general hardware and general software requests;
  • Record and update all Incidents and Service Requests in the ICT Service Management Tool
  • Actively manage individual work queue as well as assist in team queue management;
  • Develop documentation such as user knowledge base articles and technical knowledge base articles;
  • Provide a client focus in delivery of work priorities and assist other resources to complete projects and tasks effectively;
  • Liaise with a wide range of internal clients and vendors effectively, promptly and courteously
  • Draft relevant documentation to procure ICT hardware, software and services.

Skills & Experience Required

  • Experience in the support and integration of End User Computing ICT infrastructure, Windows Server infrastructure, Virtualisation Infrastructure, and both physical and virtual appliances;
  • Experience with automating systems, tasks and processes to reduce the overall support burden for the ICT Team;
  • Proven client service experience highly effective written and oral communication skills to enable you to communicate with influence to people at all levels;
  • Ability to Develop documentation such as user knowledge base articles and technical knowledge base articles.
  • Candidates with a current Baseline Security Clearance preferred


For more information or a confidential discussion, please contact Ben van Loggerenberg on (02) 6268 9703 quoting reference 212028.

To apply please click the 'Apply Now' button.