IT support

Location: Parramatta, New South Wales
Job Type: Contract
Posted: 17 days ago
Contact: Manjita Osta
Discipline:
Reference: 192104_1549262228

Skills Required:

  • Strong interpersonal and communication skills; capable of training users in applications and operating system fundamentals
  • Excellent documentation skills
  • Independent problem-solving, self-directed but able to work well in a team
  • A broad base of knowledge and competency in core hardware and operating system technologies including installation, configuration, diagnosing, preventive maintenance and basic networking.
  • Ability to escalate unresolved problems and requirements
  • Ability to work effectively under pressure with minimum supervision



Responsibilities

  • Operate 1:1 support desk to help support user outcomes
  • Pickup and action job tickets from helpdesk system.
  • Ensure all jobs are prioritised and actioned in a timely manner consistent with agreed Support Policy.
  • Make sure requesters are regularly informed of progress of support tasks and customer feedback is sought before ticket is closed.
  • Ensure any support tasks undertaken including phone requests and walk ups are entered into the helpdesk system.
  • Train staff, at point of need, in the operation of computer software and hardware.
  • Ensure that tasks are escalated or assigned to a third party teams and providers as appropriate.
  • Provide technical support to all staff
  • Keep current with technologies employed by client
  • Basic server and client operating system administration including user management, group policy administration, security management, printer management, e-mail administration, application support, networking and wireless etc.
  • Maintain and service hardware attached to the client's network.
  • Assisting in configuration, deployment and maintenance of a Standard Operating Environment (SOE).

For more information or a confidential discussion, please contact Manjita Osta at 0294094718 quoting reference number 192104.

To apply please click the "Apply Now" button and attach a copy of your up-to-date resume (preferably in MS Word format).