Our client is seeking a Technical Support executive to join their IT support team on an ongoing contract basis. The team is responsible for delivering exceptional customer service to this blue-chip companies legal department.
The role:
- Predominately an internal client facing role looking after this large blue chip company's legal department
- Majority of the role focuses on roll out of laptops - Repair, Upgrade and Uplift (software and hardware)
- Hardware rebuilds / spec upgrades for outdated laptops to enhance speeds for the company's internal clients
- Picking up issues from the company's internal intranet and solving
- Providing onsite and remote support in a timely manner
- Respond to all incoming Service Desk (Desktop, Application and Password Reset) calls promptly and efficiently
- Log all reported IT related Incidents
- Resolve IT faults and issues with a high focus on first call resolution
- Assign IT faults to support groups
- Monitor & action Service Desk Requests / Faults logged online into ITAM queues
The candidate:
- Be eligible to work in Australia
- Possibly come from a Technical Support or Desktop support role or equivalent
- Will abide by the company's rules and procedure
- Windows 7/10 Operating System experience / windows internet explorer
- Microsoft Office / Outlook experience
- Software application troubleshooting or Hardware installing/troubleshooting
- Experience in call logging, escalation and follow up procedures
- Basic understanding around VPN configuration and troubleshooting
- Networking troubleshooting skills - desirable only
- Printer troubleshooting skills - desirable only
If you are looking for a stable career opportunity that can lead to level 3 and team lead positions apply now!!
Please submit CV in WORD format ONLY
