IT Support Technician

Job Title: IT Support Technician
Contract Type: Permanent
Location: West Pennant Hills, New South Wales
Salary: + Super
Start Date: ASAP
Reference: 244535
Contact Name: Geordie McPherson
Contact Email:
Job Published: March 17, 2022 16:39

Job Description

About the role

Purpose: Provide computer support and advisory services to staff via helpdesk and assist in providing a stable IT base for users and to enable users to make effective use of systems.

Location: West Pennent Hills - may require some travel to Coffs Harbour and regional offices (rare)

  • Australian Driver's License necessary (own car preferrable)
  • All travel expenses covered by the client

The client is open to considering graduates looking to get a foot-in-the-door in the IT industry. Limited experience may be considered!


Helpdesk Support

* Attend helpdesk during hours as agreed with IT Operations Manger
* Provide first point of contact for IT-related staff enquiries
* Escalate as required, IT issues to senior IT staff within IT team
* Log all issues in FreshService ITSM
* Maintain all procedures as directed by Service Delivery TeamLeader

Operational and Technical Support

*Provide computer support to staff including assisting staffremotely, identifying problems/faults in systems and hardware toprovide solutions in a responsive and client focussed manner.
*Escalate administration and technical support with corporatesystems and commercial software to Senior Engineers.

+System Admin, Hardware/Software Management

Skills and Experience

* Experienced in ITSM skills for customer support
* Relevant tertiary qualifications.
* Experience in a commercially focussed corporate environment with a LAN, WAN and Server environment.
* Experience providing I.T. Helpdesk style services and the provision of direct support to users in a commercially focussed and regulated corporate environment.
* Experience in maintaining and supporting current Microsoft Office applications and operating systems.
* Experience in using the following systems
o Microsoft Active Directory and domain
o Intune
o FreshService ITSM

For more information or a confidential discussion, please contact Geordie McPherson at

To apply please click the 'Apply Now' button.