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IT Support Officer

Job Title: IT Support Officer
Contract Type: Contract
Location: Inner Suburbs Perth, Western Australia
Industry:
Salary: Negotiable
Start Date: ASAP
Reference: 237761_1628476457
Contact Name: Gayle Truslove
Contact Email: gayle.truslove@peoplebank.com.au
Job Published: August 09, 2021 12:34

Job Description

IT Support Officer

Our client is seeing an experienced IT Support Officer to work across a broad range of technologies and liaise across multiple areas of the business to support incidents, problems, and requests.

Responsible for answering IT requests via phone, email, face to face or instant message and explaining solutions in technical and nontechnical terms.

The role will enable you to be involved in the growth and innovation of the organization.

Job Duties:

  • Build and install PCs, telephone systems, wireless networks, and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards.
  • Provides advice and guidance to colleagues/ users regarding incidents.
  • Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance.
  • Identify, log, and resolve technical problems with software applications or network systems.
  • Create, maintain, and distribute reports of progress to senior leadership.
  • Maintain client databases with up-to-date solutions and clear record of activities.
  • Explain and document technical issues in a clear way to clients.
  • Use call logging system to accurately record telephone requests.

Skills and Qualifications:

  • Excellent Customer Service in Face-to-Face
  • Telephone or Electronic Interaction with Clients
  • Good Language and Communications Skills
  • Problem-Solving
  • Knowledge of Windows 7, 10 AND O365
  • Active Directory
  • Documentation writing skills
  • Ability to Work in a Team
  • Ability to Prioritise Projects

If you have the skills and responsibilities for this position, please apply for the role via the link below or contact me for more information -

Contact - Gayle Truslove
Number - (08) 9423 1400

Job reference number - (237761)