IT Support Officer

Job Title: IT Support Officer
Contract Type: Contract
Location: Inner Suburbs Perth, Western Australia
Salary: Negotiable
Start Date: ASAP
Reference: 207575_1609911692
Contact Name: Charlotte Tobin
Contact Email:
Job Published: January 06, 2021 16:41

Job Description

Our Client -

Our client is currently looking for an IT Support Officer to work within their IT support team, initially for a 6-12 month contract. This is project and BAU work, and Windows 10 Rollout experience would be beneficial for this role.

Duties and responsibilities -

  • Providing first level support including incident recording, problem, resolution (including remote support) and escalation across a variety of computing and communications environments while adhering to established incident management processes.
  • Answer Service Desk emails and phone calls.
  • Complete assigned tasks, incident escalations, resolution, and queue management via HPSM.
  • Develops and maintains effective, customer focussed communications with all users of the service
  • Configuring iPads

Skills required -

  • Technical or vocational ICT qualifications or significant Level 1 ServiceDesk job experience
  • Good communication (written and verbal) and interpersonal skills.
  • Understanding of ICT networks and the data communications applicable to video conferencing.
  • Experience and application of ICT Service Management Principles (ideally ITIL)
  • Excellent telephone manner and good interpersonal skills
  • MS office experience
  • Experience in HP Service manager or similar
  • Ability to participate in an after-hours on-call roster when and if required.
  • Current C Class driver license desirable

Benefits -

  • Work for a tier 1 organistion
  • Perth location
  • Inclusive and supportive work culture

If you have the skills and responsibilities for this position, please apply for the role via the link below or contact me for more information -

Contact - Charlotte Tobin

Number - (08) 9423 1400

Job reference number - (207575)