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IT Support Analyst - L1 /L2

Job Title: IT Support Analyst - L1 /L2
Contract Type: Contract
Location: Sydney CBD, New South Wales
Industry:
Salary: Negotiable
Start Date: ASAP
Reference: 213124_1620979515
Contact Name: Richard Bissitt
Contact Email: richard.bissitt@peoplebank.com.au
Job Published: May 14, 2021 18:05

Job Description

  • Sydney CBD Location
  • Attractive daily rates
  • varied role providing help desk / Desktop support

An IT Support Analyst, working in a collaborative environment providing L1/L2 Help desk and onsite support You will be working within a varied environment responsible for resolving incidents and service requests whilst maintaining a high level of customer satisfaction and investigate, diagnose and resolve hardware and software faults related to end-user devices.

Key Responsibilities include

  • Providing enterprise level technical support and customer-oriented service experience
  • Troubleshooting desktops, laptops and tablets running a Windows OS (Win 7, 8.1 and/or 10)
  • Working with and troubleshooting common enterprise applications (MS Office, Office 365, Lync, Skype for Business)
  • Troubleshooting printers and print servers
  • ITIL v3, MCITP/MCTS and/or relevant technical qualifications highly regarded
  • Ability to work with composure and professionalism when dealing with multiple demands.

If interested, please select APPLY or contact Richard.bissitt@peoplebank.com.au quoting reference 213124