IT Support Analyst

Location: Sydney CBD, New South Wales
Job Type: Contract
Posted: 25 days ago
Contact: Ashwini Krishnamurthy
Discipline:
Reference: 239676_1632974780

About the Company :

Our client is one of the world's leading organisation in digital and cloud space. Working in a dynamic and hybrid team based in Sydney

About the role :

The successful candidate will be responsible for assisting end users with technical issue and troubleshoot queries. You will be the first point of contact for day-to-day IT and telecommunications enquiries, thus provisioning high and consistent quality customer service, timely and efficient analysis of incidents, accurate provisioning of service requests and thorough ticket handling.

Responsibilities :

  • Assist users in resolving technical issues related to their laptop (MAC and Windows) and mobile phones.
  • Installs configures and troubleshoots hardware including laptops, workstations, printers, video conference units and mobile devices.
  • Support through phone and live-chat channels (based on the assigned schedule).
  • Document case status and provides updates to management and end-users
  • Own IT projects and drive project deliverables for the team.
  • Respond promptly to escalations for technical support.
  • Drive quality and adherence to best practices within the team, including delegating low
    complexity work to the Helpdesk

Required Qualifications:

  • Undergraduate academic degree
  • Excellent verbal and written technical documentation skills
  • Strong team player with service-oriented attitude and customer focus
  • Strong research and problem-solving abilities are required
  • Current knowledge of PC, Mac and mobile devices (iPhone/iPad, etc.),
    hardware/software and general technology trends

Preferred not essential:

  • Chromebox for meetings and conference room A|V setup.
  • Knowledge of User Management in Active Directory.
  • Experience working with MACs.
  • Knowledge of desktop security (anti-virus/anti-spam/firewall/patching/two-factor
    authentication)


For more information or a confidential discussion, please contact Ashwini Murthy on 0282672494 quoting reference 239676.

To apply please click the 'Apply Now' button.