IT Servicedesk / Helpdesk Specialist

Job Title: IT Servicedesk / Helpdesk Specialist
Contract Type: Permanent
Location: Inner Suburbs Brisbane, Queensland
Salary: Negotiable
Start Date: ASAP
Reference: 238895_1631857307
Contact Name: Moitri Banerjee
Contact Email:
Job Published: September 17, 2021 15:41

Job Description

An exciting opportunity exists to join a high performing Service Desk team that offers technical support level 1 - 2 to over 1000 users across Australia and New Zealand.

This is a permanent role within a small team that pride themselves on offering exceptional customer service and technical support. You will get the opportunity to be involved in company projects and other general operational / support tasks including but not limited to:

  • Analysing, troubleshooting and resolving support requests
  • ITIL ticket management
  • hardware and software installations
  • Server administration
  • Network troubleshooting
  • Daily maintenance of IT systems

We are looking for someone that has

  • Demonstrated experience working within a Service Desk / Desktop support environment providing level 1 - 2 technical support.
  • Experience with Mobile device management
  • Experience with providing remote support using VNC, TeamViewer, or similar
  • Active Directory, Group Policies, DNS, DHCP
  • Strong verbal communications skills essential as is the ability to assist novice and experienced IT users
  • Be a team player but have the ability to work autonomously and think outside the box
  • MCP certification, itil certification highly desirable
  • Relevant tertiary qualifications desirable

What's in it for you!

Our client offers a range of benefits including 22 days annual leave per year, training programs, retail tech discounts and discounts on the company's product offerings. A great company culture, opportunity to grow and move internally within the organisation and amazing office facilities (everything is at your fingertips!)

For more information or a confidential discussion, please contact Moitri Banerjee on 07 3003 7647 quoting reference 238895.

To apply please click the 'Apply Now' button.