IT Service Desk Officer

Location: Inner Suburbs Perth, Western Australia
Job Type: Contract
Posted: 12 days ago
Contact: Gayle Truslove
Discipline:
Reference: 238191_1631603827

Our CBD Based client is looking for an experienced IT Service Desk Officer that can work in a busy service desk environment, managing technical calls


The role:

Providing first level support including incident recording, problem, resolution (including remote support) and escalation across a variety of computing and communications environments while adhering to established incident management processes.

Duties:

  • Answer Service Desk emails and phone calls.
  • Complete assigned tasks, incident escalations, resolution and queue management via HPSM.
  • Develop and maintain effective, customer focussed communications with all users of the service
  • Configuring iPads

Skills Required:

  • Technical or vocational ICT qualifications or significant Level 1 Service Desk job experience
  • Good communication (written and verbal) and interpersonal skills.
  • Sound conceptual, analytical and problem-solving skills.
  • Understanding of ICT networks and the data communications applicable to video conferencing.
  • Experience and application of ICT Service Management Principles (ideally ITIL)
  • Excellent telephone manner and good interpersonal skills
  • Microsoft office experience
  • Experience in HP Service manager or similar

Please apply now or call Gayle Truslove on 08 94231449 to discuss this opportunity, job ref 238191